FAQs
1. When will I receive my order?
Orders are typically delivered within 5–8 business days after processing. Processing usually takes 1–3 business days.
2. Do you offer free shipping?
Yes, we offer free shipping on all orders. No additional shipping fees are charged at checkout.
3. How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking details. You can use the tracking number provided to follow your package through the carrier’s website.
4. Can I return my order?
Yes, we accept returns within 30 days of delivery, provided items are unused, unworn, and in original packaging. Please refer to our Return & Refund Policy for full details.
5. Are there items that cannot be returned?
Yes. For hygiene reasons, certain items such as intimate lingerie pieces that have been worn or opened may not be eligible for return.
6. How long does it take to receive a refund?
Once your return is received and approved, refunds are processed within 5–10 business days to your original payment method.
7. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We will offer a replacement or refund at no additional cost.
8. Can I change or cancel my order?
Orders can only be modified or canceled within a short period after placement. Once the order has been processed or shipped, changes are no longer possible.
9. What payment methods do you accept?
We accept major credit and debit cards and other secure payment methods available at checkout.
10. How can I contact customer support?
You can reach us anytime:
Email: Contact@dorisal.shop
Phone: +1 207-684-2739
Website: https://dorisal.shop
Address: 930 W Chestnut St, Louisville, KY 40203, United States